SharpTXT
E-commerce & Retail

Send order updates customers actually read.

Email open rates keep falling while “where is my order?” keeps rising. SharpTXT pushes order confirmations, shipping updates, and cart-recovery nudges through WhatsApp - cutting support tickets and recovering sales automatically.

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  • Free plan, no credit card
  • Set up with a QR scan
  • See when every message is read
LS
Loop Store
Business account
Today
Message
9:41

Sent automatically: Courier confirms shipment

The problem

Sound familiar?

None of it is hard. It just never stops - and each one is a message someone has to remember.

  • WISMO tickets flood your inbox

    Every untracked order becomes a manual status reply.

  • Abandoned carts stay abandoned

    Recovery emails sit unread next to promotions.

  • COD orders fail at the door

    Unverified addresses and forgotten orders come back as failed deliveries and return fees.

  • Repeat purchases rely on luck

    Without a nudge, buyers forget where they got that great thing.

  • Returns drag on

    Status updates on exchanges take staff time nobody has.

What you can automate

Built for E-commerce & Retail

Set each one up once. From then on it goes out on time, to every customer, the same way.

Order confirmations

Receipts delivered the second checkout completes.

Delivery updates

Dispatched, out for delivery, and delivered - pushed from your courier updates before anyone asks.

COD verification

Customers confirm the address and order before dispatch - fewer failed deliveries and returns.

Abandoned-cart recovery

A WhatsApp nudge 15 minutes after checkout stalls, while the customer still remembers.

Customer follow-ups

Review requests timed to when the parcel lands.

Re-engagement campaigns

Win-back offers to customers who haven’t ordered in a while.

How it runs

Your workflows, on autopilot

Choose what starts it. SharpTXT sends every step after that, and each reply moves the customer along.

Orders

  1. Starts when
    Order placed
  2. Dispatched
  3. Out for delivery
  4. Delivered
  5. Result
    Review request

Cart recovery

  1. Starts when
    Cart abandoned (15 min)
  2. Reminder
  3. Incentive (24h)
  4. Result
    Recovered

COD verification

  1. Starts when
    COD order placed
  2. Address + order check
  3. Customer confirms
  4. Result
    Dispatch

The conversation, not just the message

Replies branch. SharpTXT builds each one as a flow you can see: a step is a message, and every answer is a line to whatever comes next - including the point where a person takes over. This is the same editor you get after signing in.

Someone messages "ORDER"

The two questions a shop answers all day, sorted before anyone reads them - and "where is it" is answered without a person at all.

StartMessage

Hi! Reply 1 to track an order, or 2 to start a return.

1.if1
2.if2
Message

Send your order number and we will pull up the latest tracking update.

1.ifanything
Message

Returns are open for 14 days. Was the item faulty? Reply YES or NO.

1.ifyes
2.ifno
Message

Here is your update. Reply MENU to start again, or anything else to reach the team.

1.ifmenu
Hands offMessage

Sorry about that - a person will take over and arrange the replacement.

The returns team

  1. Step 1: Hi! Reply 1 to track an order, or 2 to start a return. If they reply 1, go to step 2. If they reply 2, go to step 3.
  2. Step 2: Send your order number and we will pull up the latest tracking update. If they reply anything, go to step 4.
  3. Step 3: Returns are open for 14 days. Was the item faulty? Reply YES or NO. If they reply yes, go to step 5. If they reply no, go to step 4.
  4. Step 4: Here is your update. Reply MENU to start again, or anything else to reach the team. If they reply menu, go to step 1.
  5. Step 5: Sorry about that - a person will take over and arrange the replacement. Hands the conversation to The returns team.
An answer leaves from its own dotA dashed line sends the contact backHands offA person takes over hereScroll sideways to follow the flow

What changes

Less time messaging. More of it working for you.

A quieter support queue

Proactive updates answer “where’s my order?” before it’s asked.

Carts recovered without discount panic

A well-timed WhatsApp nudge converts better than another ignored email.

Second orders without ad spend

Replenishment and win-back messages bring past buyers back free of charge.

Cut the “where is my order?” messages.

Automate order updates, cart recovery, and win-backs - and let WhatsApp do the retention work.

Start free today

  • Free plan - free forever, no credit card
  • Link your WhatsApp number with a QR scan
Start free

See it with our team

  • A walkthrough built around your workflows
  • Ask about the official Meta WhatsApp Business Platform
Book a demo
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