Question 1

Is WhatsApp included on the free plan?

Accepted Answer

On SharpTXT, yes - the free plan is WhatsApp, with 100 contacts and one number. Chateefy's free Starter plan (200 contacts) covers Facebook, Instagram, Telegram and web chat; WhatsApp starts on its Essential plan at RM89/mo.

Question 2

Can I connect my existing WhatsApp Business app number to either?

Accepted Answer

Yes. Chateefy supports Meta's Coexistence on its paid plans. SharpTXT gives you two ways: Standard links any number by QR code with no Meta Business account, and Enterprise supports Coexistence on the official API.

Question 3

What about trials and refunds?

Accepted Answer

Chateefy offers a 14-day trial with no card, and a 7-day money-back guarantee on your first month, less a 10% transaction fee. SharpTXT has no trial - instead there's a free plan that never expires, so you can test with real customers for as long as you need before paying anything.

Question 4

What if I need Instagram, Messenger or other channels?

Accepted Answer

Then Chateefy is the better fit - it connects 16 channels, including Instagram, Messenger, Telegram, WeChat, LINE and SMS. SharpTXT is WhatsApp only, and built entirely around it.

Question 5

Can I switch from Chateefy without losing my contacts?

Accepted Answer

Yes. Export your contacts from Chateefy as a spreadsheet and import them into SharpTXT using our template: phone number with country code, display name, and optional consent status, date and evidence - up to 5,000 rows per file, with your consent records carried across. Chat history isn't imported. On Standard, linking your number by QR code also syncs that phone's WhatsApp contacts.

Question 6

Can I keep using my WhatsApp Business app number?

Accepted Answer

Yes, either way. Standard links your number the same way WhatsApp Web does, and your phone keeps working as normal. On Enterprise, connect with Meta's Coexistence and you keep using the WhatsApp Business app on the same number while SharpTXT uses the official API. Avoid moving a number onto the official API without Coexistence - Meta deletes the app's chat history when you do.

Question 7

Is linking my number by QR code safe?

Accepted Answer

It's the same pairing WhatsApp Web uses, but it isn't an official Meta product, and WhatsApp can restrict or ban a linked number - our Terms say so plainly. If your number is critical to your business, use Enterprise: it runs on Meta's official API, and Coexistence lets you keep your WhatsApp Business app.

Question 8

Do I pay Meta separately?

Accepted Answer

Not on Standard - there are no Meta fees. On Enterprise, Meta bills you directly for delivered template messages through your own WhatsApp Business Account, and SharpTXT adds nothing on top.

Question 9

Can I cancel anytime?

Accepted Answer

Yes, from the Billing page. Your plan keeps working until the end of the period you've paid for. And if you're just trying SharpTXT, the free plan (100 contacts, one number) never expires.

Feature	SharpTXT	Chateefy
Cheapest paid plan	RM79/moRM63/mo billed annually, Standard plan	RM89/moEssential plan
Free plan	RM0 forever100 contacts, 1 number, no card	RM0 forever200 contacts, but no WhatsApp
Official Meta API from	RM499/moRM399/mo annually, Business plan	RM89/moWhatsApp Cloud API included
Markup on Meta message fees	NoneMeta bills you directly	Billed separatelyunder Meta's own pricing
Works without a Meta Business account	YesStandard plans	NoMeta Business account needed
Keep using the WhatsApp Business app	YesEnterprise, via Meta Coexistence	Yeson paid plans
Setup	Self-servesign up and link a number in minutes	Self-serve14-day trial, onboarding support from Growth
Channel focus	WhatsApp only	Omnichannel16 channels
Local Malaysian team	YesKuala Lumpur	Yes

Feature	SharpTXT	Chateefy
Pricing (RM)
Cheapest paid plan	RM79/moRM63/mo billed annually, Standard plan	RM89/moEssential plan
Free plan	RM0 forever100 contacts, 1 number, no card	RM0 forever200 contacts, but no WhatsApp
Cheapest official Meta API plan	RM499/moRM399/mo annually, Business plan	RM89/moWhatsApp Cloud API included
Top published plan before custom quote	RM999/moRM799/mo annually, Business Enterprise	RM799/moUltimate plan
Markup on Meta message fees	NoneMeta bills you directly	Billed separatelyunder Meta's own pricing
Connecting WhatsApp
Link a number WhatsApp Web-style (unofficial)	YesStandard plans (not an official Meta product)	No
Official Meta Business Platform (Cloud API)	YesEnterprise plans	Yes
Keep using the WhatsApp Business app (Coexistence)	YesEnterprise, via Meta Coexistence	Yeson paid plans
Works without a Meta Business account	YesStandard plans	NoMeta Business account needed
Setup	Self-servesign up and link a number in minutes	Self-serve14-day trial, onboarding support from Growth
Channels
Instagram / Messenger	No	Yes
Telegram, web chat, SMS and others	No	Yes
Channel focus	WhatsApp only	Omnichannel16 channels
Features
Shared team inbox	Yes	Yes
Bulk / broadcast campaigns	Yes	Yes
Automation / keyword rules	Yes	Yes
Language support	Multi-language templatesno automatic language detection	AI integration
In-chat payments	No	Via integrationsStripe, PayPal
E-commerce sync (Shopify / WooCommerce)	No	YesShopify, WooCommerce
Appointment / booking tools	Not built inbuildable via webhooks	Not stated
Webhooks / developer API	Yeswebhooks on every plan, external API on Enterprise	Yes
Tenant-level data isolation	Yes	Not stated
PDPA consent wording provided	Yes	Not stated
Support
Local Malaysian team	YesKuala Lumpur	Yes
Priority support	Enterprise plansBusiness and up	Ultimate plan

WhatsApp from day one - free, and without a Meta account

SharpTXT vs Chateefy at a glance

Why businesses choose SharpTXT over Chateefy

WhatsApp is on the free plan

Start without a Meta Business account

One channel, done properly

The full comparison

SharpTXT vs Chateefy: your questions

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