Question 1

What's the difference between monthly active contacts and stored contacts?

Accepted Answer

MampuAI counts unique contacts who interact with you in a billing month: its free plan allows 50 active contacts and 200 stored, and each extra 1,000 active contacts is RM280. SharpTXT counts the contacts you store - 100 on the free plan, 500 on Standard - so a busy month doesn't change your bill.

Question 2

Does MampuAI also link WhatsApp by QR code?

Accepted Answer

Yes - MampuAI's "Normal WhatsApp" connects the WhatsApp app by QR code, and its own help pages warn that accounts breaking WhatsApp's policies can be permanently blocked. That's the same risk as SharpTXT Standard. Where SharpTXT differs is Enterprise: Meta's official API, with Coexistence to keep your WhatsApp Business app.

Question 3

Does SharpTXT have AI agents?

Accepted Answer

No. MampuAI's AI agents can build and run conversation flows for you. SharpTXT automates with keyword replies, templates and scheduled campaigns - simpler, and fully under your control.

Question 4

Can someone run it for me?

Accepted Answer

MampuAI sells a managed service from RM3,200 to RM4,800 a month. SharpTXT is self-serve, and our Enterprise Custom plan (quote only) covers custom integrations built for your use case.

Question 5

Can I switch from MampuAI without losing my contacts?

Accepted Answer

Yes. Export your contacts from MampuAI as a spreadsheet and import them into SharpTXT using our template: phone number with country code, display name, and optional consent status, date and evidence - up to 5,000 rows per file, with your consent records carried across. Chat history isn't imported. On Standard, linking your number by QR code also syncs that phone's WhatsApp contacts.

Question 6

Can I keep using my WhatsApp Business app number?

Accepted Answer

Yes, either way. Standard links your number the same way WhatsApp Web does, and your phone keeps working as normal. On Enterprise, connect with Meta's Coexistence and you keep using the WhatsApp Business app on the same number while SharpTXT uses the official API. Avoid moving a number onto the official API without Coexistence - Meta deletes the app's chat history when you do.

Question 7

Is linking my number by QR code safe?

Accepted Answer

It's the same pairing WhatsApp Web uses, but it isn't an official Meta product, and WhatsApp can restrict or ban a linked number - our Terms say so plainly. If your number is critical to your business, use Enterprise: it runs on Meta's official API, and Coexistence lets you keep your WhatsApp Business app.

Question 8

Do I pay Meta separately?

Accepted Answer

Not on Standard - there are no Meta fees. On Enterprise, Meta bills you directly for delivered template messages through your own WhatsApp Business Account, and SharpTXT adds nothing on top.

Question 9

Can I cancel anytime?

Accepted Answer

Yes, from the Billing page. Your plan keeps working until the end of the period you've paid for. And if you're just trying SharpTXT, the free plan (100 contacts, one number) never expires.

Feature	SharpTXT	MampuAI
Cheapest paid plan	RM79/moRM63/mo billed annually, Standard plan	RM99/moRM79.20/mo billed annually, Lite plan
Free plan	RM0 forever100 contacts, 1 number, no card	RM0 forever50 monthly active contacts, 200 stored, 2 users
Official Meta API from	RM499/moRM399/mo annually, Business plan	RM99/moLite plan, WhatsApp supported
Markup on Meta message fees	NoneMeta bills you directly	Not stated
Works without a Meta Business account	YesStandard plans	Yeson unofficial WhatsApp
Keep using the WhatsApp Business app	YesEnterprise, via Meta Coexistence	Not stated
Setup	Self-servesign up and link a number in minutes	Self-servemanaged service from RM3,200/mo
Channel focus	WhatsApp only	Omnichannelup to 9 channels
Local Malaysian team	YesKuala Lumpur	Malaysian company

Feature	SharpTXT	MampuAI
Pricing (RM)
Cheapest paid plan	RM79/moRM63/mo billed annually, Standard plan	RM99/moRM79.20/mo billed annually, Lite plan
Free plan	RM0 forever100 contacts, 1 number, no card	RM0 forever50 monthly active contacts, 200 stored, 2 users
Cheapest official Meta API plan	RM499/moRM399/mo annually, Business plan	RM99/moLite plan, WhatsApp supported
Top published plan before custom quote	RM999/moRM799/mo annually, Business Enterprise	RM599/moRM479.20/mo annually, Advanced plan
Markup on Meta message fees	NoneMeta bills you directly	Not stated
Connecting WhatsApp
Link a number WhatsApp Web-style (unofficial)	YesStandard plans (not an official Meta product)	Yesvia the WhatsApp app (unofficial)
Official Meta Business Platform (Cloud API)	YesEnterprise plans	Yes
Keep using the WhatsApp Business app (Coexistence)	YesEnterprise, via Meta Coexistence	Not stated
Works without a Meta Business account	YesStandard plans	Yeson unofficial WhatsApp
Setup	Self-servesign up and link a number in minutes	Self-servemanaged service from RM3,200/mo
Channels
Instagram / Messenger	No	Yes
Telegram, web chat, SMS and others	No	Yes
Channel focus	WhatsApp only	Omnichannelup to 9 channels
Features
Shared team inbox	Yes	Yes
Bulk / broadcast campaigns	Yes	Yes
Automation / keyword rules	Yes	YesAI agents
Language support	Multi-language templatesno automatic language detection	AI agentsmultilingual
In-chat payments	No	Not stated
E-commerce sync (Shopify / WooCommerce)	No	Not stated
Appointment / booking tools	Not built inbuildable via webhooks	Yes
Webhooks / developer API	Yeswebhooks on every plan, external API on Enterprise	Yes
Tenant-level data isolation	Yes	Not stated
PDPA consent wording provided	Yes	Not stated
Support
Local Malaysian team	YesKuala Lumpur	Malaysian company
Priority support	Enterprise plansBusiness and up	From Litehigh priority from Pro

Simple, predictable WhatsApp pricing - no active-contact maths

SharpTXT vs MampuAI at a glance

Why businesses choose SharpTXT over MampuAI

Limits you can plan around

A lower price, monthly or annual

PDPA tools and Meta fees, stated plainly

The full comparison

SharpTXT vs MampuAI: your questions

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